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web.groovymark@gmail.com
- December 14, 2024
Question 41
A company decides to focus on improving its customer service by implementing new training programs. Which change management model would be most effective?
a) Kotter’s 8-Step Change Model
b) Lewin’s Change Management Model
c) ADKAR Model
d) McKinsey 7-S Model
Correct Answer: a) Kotter’s 8-Step Change Model
Explanation: Kotter’s model helps organizations drive improvements through structured training and change initiatives.
Question 42
A person assumes that because one colleague was late once, they must always be irresponsible. What fallacy does this represent?
a) Hasty generalization
b) False dilemma
c) Slippery slope
d) Post hoc fallacy
Correct Answer: a) Hasty generalization
Explanation: The person is making a broad assumption based on one instance of lateness.
Question 43
A manager decides to implement a system of individual accountability to improve team performance. Which management technique does this resemble?
a) Performance management
b) Task management
c) Participative management
d) Strategic management
Correct Answer: a) Performance management
Explanation: Performance management involves setting clear goals and holding team members accountable for their performance.
Question 44
A company decides to improve product quality by streamlining its production processes. Which change management model would be most appropriate?
a) Kotter’s 8-Step Change Model
b) Lewin’s Change Management Model
c) ADKAR Model
d) McKinsey 7-S Model
Correct Answer: b) Lewin’s Change Management Model
Explanation: Lewin’s model helps organizations adapt to operational changes that improve product quality.
Question 45
A student argues that because they failed one quiz, they will not pass the course. What fallacy is this an example of?
a) Slippery slope
b) Hasty generalization
c) False dilemma
d) Post hoc fallacy
Correct Answer: a) Slippery slope
Explanation: The student assumes that one failed quiz will lead to failing the course, characteristic of a slippery slope fallacy.
Question 46
A manager decides to implement a system to track employee performance and ensure goals are met. Which management technique does this resemble?
a) Performance management
b) Task management
c) Participative management
d) Strategic management
Correct Answer: a) Performance management
Explanation: Performance management involves tracking progress and ensuring employees meet their goals.
Question 47
A company decides to focus on improving employee engagement through better communication. Which change management model would be most appropriate?
a) Kotter’s 8-Step Change Model
b) Lewin’s Change Management Model
c) ADKAR Model
d) McKinsey 7-S Model
Correct Answer: a) Kotter’s 8-Step Change Model
Explanation: Kotter’s model helps drive organizational change through improved communication and engagement.
Question 48
A person argues that because one customer had a negative experience, all customers must have negative experiences. What fallacy does this represent?
a) Hasty generalization
b) False dilemma
c) Slippery slope
d) Post hoc fallacy
Correct Answer: a) Hasty generalization
Explanation: The person is making a broad assumption about customer satisfaction based on one instance.
Question 49
A manager decides to implement a system that allows employees to set their own performance goals. Which motivational theory does this align with?
a) Maslow’s Hierarchy of Needs
b) Herzberg’s Two-Factor Theory
c) McClelland’s Theory of Needs
d) Vroom’s Expectancy Theory
Correct Answer: d) Vroom’s Expectancy Theory
Explanation: Vroom’s theory focuses on motivating employees by allowing them to set their own goals.
Question 50
A company decides to implement new technology to improve customer experience. Which change management model would be most effective?
a) Kotter’s 8-Step Change Model
b) Lewin’s Change Management Model
c) ADKAR Model
d) McKinsey 7-S Model
Correct Answer: b) Lewin’s Change Management Model
Explanation: Lewin’s model is ideal for implementing new technology to enhance customer experience.
