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web.groovymark@gmail.com
- November 26, 2024
Question 01
Which communication style is characterized by a forceful and loud manner?
- a) Passive Communicator
- b) Assertive Communicator
- c) Aggressive Communicator
- d) Supportive Communicator
Correct Answer: c) Aggressive Communicator
Explanation: Aggressive communicators express themselves in a forceful and often hostile manner, which can create conflict and misunderstandings.
Question 02
A productive communication style that balances expressing ideas and listening attentively to others is known as:
- a) Aggressive Communication
- b) Passive Communication
- c) Assertive Communication
- d) Nonverbal Communication
Correct Answer: c) Assertive Communication
Explanation: Assertive communication enables individuals to express their thoughts and feelings while respecting the views of others.
Question 03
The Attraction-Selection-Attrition (A-S-A) theory suggests that:
- a) Only skilled individuals will be selected for a role
- b) Organizations attract individuals who are similar to existing members
- c) Employees will never leave a company
- d) Only personality traits matter in employee selection
Correct Answer: b) Organizations attract individuals who are similar to existing members
Explanation: The A-S-A theory posits that organizations attract, select, and retain employees who fit their culture and values.
Question 04
Attrition refers to:
- a) The growth of an organization’s workforce
- b) The reduction of the workforce due to resignations, retirements, or other factors
- c) An increase in employee engagement
- d) Strict hiring policies
Correct Answer: b) The reduction of the workforce due to resignations, retirements, or other factors
Explanation: Attrition is a natural process where the workforce decreases over time through voluntary departures or other factors.
Question 05
What defines an autocratic leadership style?
- a) Encouraging team input
- b) Keeping close control over subordinates with little input from them
- c) Promoting employee autonomy
- d) Fostering creativity and innovation
Correct Answer: b) Keeping close control over subordinates with little input from them
Explanation: Autocratic leaders make decisions unilaterally and maintain tight control over their teams.
Question 06
A barrier to effective communication could be:
- a) Clear instructions
- b) Distractions in the environment
- c) Active listening
- d) Open dialogue
Correct Answer: b) Distractions in the environment
Explanation: Environmental distractions can hinder the receiver's ability to understand and process the message being communicated.
Question 07
Behavioral Event Interviews are designed to:
- a) Evaluate technical skills only
- b) Understand how individuals respond in specific situations
- c) Measure IQ and emotional intelligence
- d) Gather opinions on management styles
Correct Answer: b) Understand how individuals respond in specific situations
Explanation: These interviews focus on past behaviors to predict future performance and guide personal development.
Question 08
The “channel” in communication refers to:
- a) The person delivering the message
- b) The method used to convey information
- c) The content of the message
- d) The time taken to communicate
Correct Answer: b) The method used to convey information
Explanation: The channel is the medium through which a message is transmitted, such as face-to-face communication or written documents.
Question 09
A code of ethics serves to:
- a) Define a company’s financial goals
- b) Publicly set out an organization’s key values and ethical obligations
- c) Control employee behavior strictly
- d) Ensure compliance with all laws
Correct Answer: b) Publicly set out an organization’s key values and ethical obligations
Explanation: A code of ethics outlines the ethical standards expected of all employees and guides decision-making within the organization.
Question 10
Coercive power is best defined as:
- a) The ability to influence others through respect and admiration
- b) The power to punish or take something away for non-compliance
- c) Power derived from specialized knowledge
- d) Authority based on position within the organization
Correct Answer: b) The power to punish or take something away for non-compliance
Explanation: Coercive power relies on the threat of punishment to ensure compliance with directives.
Question 11
Communication encompasses:
- a) Only written forms of expression
- b) Sharing understanding and meaning via oral, nonverbal, and written forms
- c) Strict adherence to verbal instructions
- d) The exclusion of nonverbal cues
Correct Answer: b) Sharing understanding and meaning via oral, nonverbal, and written forms
Explanation: Communication includes various modes of expression, allowing for a comprehensive exchange of ideas.
Question 12
The dominant way in which an individual interacts and exchanges information is referred to as:
- a) Communication Style
- b) Communication Barrier
- c) Emotional Quotient
- d) Ethical Framework
Correct Answer: a) Communication Style
Explanation: Communication style encompasses the methods and behaviors an individual uses to convey and receive messages.
Question 13
Which of the following is not a characteristic of corporate culture?
- a) Shared values and beliefs
- b) Formal organizational structure
- c) Attitudes and standards of behavior
- d) Flexibility in decision-making
Correct Answer: b) Formal organizational structure
Explanation: While culture can influence structure, corporate culture focuses on shared values, beliefs, and behaviors rather than formal hierarchy.
Question 14
The Competing Values Framework (CVF) is used to assess:
- a) Financial performance
- b) Organizational culture and dynamics
- c) Employee productivity
- d) Marketing strategies
Correct Answer: b) Organizational culture and dynamics
Explanation: The CVF provides insights into the strengths and weaknesses of an organization's culture and how it aligns with its goals.
Question 15
Design Thinking is characterized by:
- a) Linear problem-solving methods
- b) A structured approach to creative problem-solving
- c) Strict adherence to traditional practices
- d) Individual-focused solutions only
Correct Answer: b) A structured approach to creative problem-solving
Explanation: Design Thinking emphasizes iterative processes that involve empathy, ideation, and testing to develop innovative solutions.
Question 16
Effective communication is defined as:
- a) The sender’s ability to deliver the message
- b) When information transmitted is interpreted as intended by the receiver
- c) The use of complex terminology
- d) Strict adherence to written formats
Correct Answer: b) When information transmitted is interpreted as intended by the receiver
Explanation: Effective communication occurs when the receiver understands the message as it was meant to be understood by the sender.
Question 17
Emotional intelligence helps leaders by:
- a) Making them more authoritarian
- b) Enhancing their ability to manage relationships and understand emotions
- c) Decreasing their social interactions
- d) Reducing their responsibilities
Correct Answer: b) Enhancing their ability to manage relationships and understand emotions
Explanation: Emotional intelligence allows leaders to navigate interpersonal relationships effectively, fostering a collaborative work environment.
Question 18
Which of the following is a trait associated with individuals possessing high emotional intelligence?
- a) Impulsiveness
- b) Low self-awareness
- c) Strong empathy and social skills
- d) Ignoring others’ feelings
Correct Answer: c) Strong empathy and social skills
Explanation: High emotional intelligence includes the ability to empathize with others and effectively manage social interactions.
Question 19
Which style of management focuses on building interpersonal relationships and employee morale?
- a) Task-Oriented
- b) People-Oriented
- c) Transactional
- d) Laissez-faire
Correct Answer: b) People-Oriented
Explanation: People-oriented management prioritizes team dynamics and employee satisfaction, emphasizing interpersonal relationships.
Question 20
The concept of “power” in organizational behavior refers to:
- a) The ability to influence the behavior of others
- b) Strict control over operations
- c) Technical knowledge
- d) Personal charisma only
Correct Answer: a) The ability to influence the behavior of others
Explanation: Power is the capacity to affect the actions and decisions of others within an organization.
