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web.groovymark@gmail.com
- November 26, 2024
Question 01
A systems administrator is tasked with querying and updating an X.500 directory using the TCP/IP protocol. Which of the following can be used to accomplish this task?
- A) DNS
- B) SMB
- C) LDAP
- D) DHCP
Correct Answer: C) LDAP
Explanation: LDAP is specifically designed to interact with directory services, such as those that conform to the X.500 standard, using TCP/IP.
Question 02
A technician needs to repair a laptop where some keyboard characters are not typing properly and the fingerprint reader is not recognized. What type of component is the technician inspecting?
- A) Motherboard
- B) Ribbon cables
- C) CPU
- D) Display
Correct Answer: B) Ribbon cables
Explanation: Ribbon cables are used to connect internal components such as the keyboard and fingerprint reader to the motherboard.
Question 03
A technician plans to upgrade several company laptops with new internal storage devices that interface with a PCI Express bus. What type of device should the technician use?
- A) SATA
- B) M.2
- C) NVMe
- D) USB
Correct Answer: B) M.2
Explanation: M.2 is a storage interface that connects directly to the PCI Express bus, offering faster speeds than traditional SATA.
Question 04
In a modern mobile device, how can a universal asynchronous receiver transmitter (UART) be utilized? (Select all that apply.)
- A) USB
- B) PCIe
- C) Bluetooth
- D) Wi-Fi
Correct Answer: A) USB, C) Bluetooth
Explanation: UART can be used for Bluetooth and USB connections in mobile devices for serial communication.
Question 05
A user mentions that the laptop display has been in use since the company started many years ago, and it has very poor quality. The IT team determines it uses an early thin-film transistor (TFT) technology. Which technology does the display use?
- A) In-Plane Switching (IPS)
- B) Twisted Nematic (TN)
- C) Organic Light Emitting Diodes (OLED)
- D) Plasma
Correct Answer: B) Twisted Nematic (TN)
Explanation: TN displays were an early and cost-effective TFT technology, known for lower image quality and narrow viewing angles.
Question 06
What issue might cause a mouse cursor to move on its own?
- A) Calibration
- B) Hardware failure
- C) Software corruption
- D) Virus
Correct Answer: A) Calibration
Explanation: Incorrect calibration of input devices like touchpads can cause erratic cursor movement.
Question 07
A user complains that their smartphone does not hold a charge for as long as it used to and charges slowly after replacing a lost adapter. What could be the cause? (Select all that apply.)
- A) Virus
- B) Aging battery
- C) Overheating
- D) Aftermarket AC adapter
Correct Answer: B) Aging battery, D) Aftermarket AC adapter
Explanation: Both an aging battery and an incompatible aftermarket AC adapter can cause charging issues.
Question 08
A user’s smartphone screen is cracked, and touch input is no longer recognized. Visual elements are fine. What components need to be replaced? (Select all that apply.)
- A) Digitizer
- B) LCD screen
- C) Motherboard
- D) Protective glass
Correct Answer: A) Digitizer, D) Protective glass
Explanation: The digitizer is responsible for touch input, and the protective glass shields the screen from damage.
Question 09
An employee requests an upgrade to an extremely lightweight laptop with the fastest storage speeds. What type of storage drive should the laptop have?
- A) HDD
- B) SATA SSD
- C) M.2 SSD
- D) External SSD
Correct Answer: C) M.2 SSD
Explanation: M.2 SSDs offer fast storage speeds and are ideal for lightweight laptops.
Question 10
What class of management software applies security policies to mobile devices in an enterprise?
- A) Mobile Device Management (MDM)
- B) Enterprise Mobility Management (EMM)
- C) Active Directory
- D) Group Policy
Correct Answer: B) Enterprise Mobility Management (EMM)
Explanation: EMM is designed for securing and managing mobile devices in an enterprise.
Question 11
What modern Android-based smartphone connector is used for wired peripherals and charging?
- A) USB-A
- B) USB-C
- C) Micro USB
- D) Lightning
Correct Answer: B) USB-C
Explanation: USB-C is the modern standard for Android smartphones, supporting faster data and power transfer.
Question 12
A college wants a secure print solution so that print jobs only print when a user physically interacts with the printer. What two physical security solutions could be implemented? (Select all that apply.)
- A) Keycard
- B) Fingerprint
- C) PIN code
- D) Badging
Correct Answer: C) PIN code, D) Badging
Explanation: PIN codes and badging provide secure access to print jobs.
Question 13
Users report that their shared laser printer is printing faint pages. The technician rules out software settings. What component needs replacing?
- A) Imaging drum
- B) Toner cartridge
- C) Fuser
- D) Paper feed
Correct Answer: B) Toner cartridge
Explanation: A faded print is often a sign of a low or empty toner cartridge.
Question 14
A technician determines that the exposing stage of a laser printer is malfunctioning. What is the issue?
- A) Fuser is malfunctioning
- B) Toner is low
- C) Imaging drum isn’t losing its charge
- D) Paper feed error
Correct Answer: C) Imaging drum isn’t losing its charge
Explanation: If the imaging drum is not losing its charge properly, the print won’t be correct.
Question 15
In which type of printer maintenance is replacing and disposing of a toner cartridge common?
- A) Inkjet printer
- B) 3D printer
- C) Dot matrix printer
- D) Laser printer
Correct Answer: D) Laser printer
Explanation: Laser printers use toner cartridges, which must be replaced and disposed of regularly.
Question 16
Users complain of speckled output from their shared printer. What is the likely cause?
- A) Fuser is malfunctioning
- B) Loose toner inside the printer
- C) Paper misalignment
- D) Dirty rollers
Correct Answer: B) Loose toner inside the printer
Explanation: Speckled output indicates loose toner that is not properly fused to the paper.
Question 17
A technician reports that a 3D printer’s extruder is malfunctioning. What component is being referred to?
- A) Print head
- B) Toner cartridge
- C) Paper tray
- D) Display screen
Correct Answer: A) Print head
Explanation: The extruder is the part of the 3D printer that releases the filament to build the object.
Question 18
Which setting is not commonly found in the printer properties dialog box in Windows?
- A) Paper size
- B) Print in color or black and white
- C) Print quality
- D) Print font size
Correct Answer: D) Print font size
Explanation: Font size is controlled by the application, not the printer settings.
Question 19
A laser printer consistently prints lines of toner in the same location on every page. What might need cleaning or replacing?
- A) Fuser
- B) Imaging drum
- C) Toner cartridge
- D) Paper tray
Correct Answer: B) Imaging drum
Explanation: Toner lines can be caused by damage or debris on the imaging drum.
Question 20
Several users report that their printer is printing on both sides of the paper when it should only print on one. What setting does a technician need to change?
- A) Paper size
- B) Duplex printing
- C) Print orientation
- D) Printer quality
Correct Answer: B) Duplex printing
Explanation: Duplex printing means printing on both sides of the paper; disabling it will resolve the issue.
