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web.groovymark@gmail.com
- November 29, 2024
Question 21
What is a change model?
a) A tool for measuring project success.
b) A repeatable approach to managing a specific type of change.
c) A framework for assessing organizational risk.
d) A guideline for financial planning.
Correct Answer: b) A repeatable approach to managing a specific type of change.
Explanation: Change models standardize how certain types of changes are managed to ensure consistency.
Question 22
What is a change schedule?
a) A document listing all active projects.
b) A calendar showing planned and historical changes.
c) A timeline for service delivery.
d) A financial plan for resource allocation.
Correct Answer: b) A calendar showing planned and historical changes.
Explanation: Change schedules help track changes over time and ensure proper planning.
Question 23
What does charging involve in IT service management?
a) Assigning prices for services.
b) Calculating the budget for a project.
c) Monitoring service performance.
d) Evaluating customer satisfaction.
Correct Answer: a) Assigning prices for services.
Explanation: Charging ensures that customers are aware of costs associated with service consumption.
Question 24
What is cloud computing?
a) A method for managing local data storage.
b) A model for enabling on-demand network access to shared computing resources.
c) A framework for developing software applications.
d) A system for managing organizational resources.
Correct Answer: b) A model for enabling on-demand network access to shared computing resources.
Explanation: Cloud computing provides scalable resources that can be accessed as needed.
Question 25
What is compliance in the context of IT services?
a) The process of ensuring that services meet customer expectations.
b) The act of following standards or guidelines.
c) The evaluation of project outcomes.
d) The management of financial resources.
Correct Answer: b) The act of following standards or guidelines.
Explanation: Compliance ensures that organizations adhere to necessary regulations and standards.
Question 26
What is confidentiality in information security?
a) The ability to access information without restrictions.
b) The assurance that information is not disclosed to unauthorized entities.
c) The management of data storage systems.
d) The evaluation of data integrity.
Correct Answer: b) The assurance that information is not disclosed to unauthorized entities.
Explanation: Confidentiality protects sensitive information from unauthorized access.
Question 27
What is configuration in IT service management?
a) The financial arrangement for a project.
b) An arrangement of configuration items or resources delivering a service.
c) A method for assessing project success.
d) A report on service performance metrics.
Correct Answer: b) An arrangement of configuration items or resources delivering a service.
Explanation: Configuration defines how different elements work together to provide IT services.
Question 28
What is a configuration item (CI)?
a) A project budget document.
b) Any component that needs to be managed to deliver an IT service.
c) A report on user satisfaction.
d) A schedule of planned changes.
Correct Answer: b) Any component that needs to be managed to deliver an IT service.
Explanation: CIs are essential for tracking and managing IT services effectively.
Question 29
What is a configuration management database (CMDB)?
a) A database of user accounts.
b) A repository for storing configuration records throughout their lifecycle.
c) A financial management tool.
d) A scheduling system for IT services.
Correct Answer: b) A repository for storing configuration records throughout their lifecycle.
Explanation: The CMDB maintains relationships between configuration records to support IT service management.
Question 30
What does configuration management system (CMS) refer to?
a) A software for tracking project budgets.
b) A set of tools and information supporting service configuration management.
c) A database of user information.
d) A method for evaluating project performance.
Correct Answer: b) A set of tools and information supporting service configuration management.
Explanation: A CMS enables effective management of configuration items and their relationships.
Question 31
What is a configuration record?
a) A financial statement for IT projects.
b) A record containing details of a configuration item (CI).
c) A document outlining project timelines.
d) A list of service level agreements.
Correct Answer: b) A record containing details of a configuration item (CI).
Explanation: Configuration records track the lifecycle of individual CIs within a service.
Question 32
What is continual improvement practice?
a) A method for evaluating customer feedback.
b) The practice of aligning services with changing business needs through ongoing improvement.
c) A process for documenting project outcomes.
d) A framework for managing financial resources.
Correct Answer: b) The practice of aligning services with changing business needs through ongoing improvement.
Explanation: Continual improvement focuses on identifying and enhancing all elements involved in service management.
Question 33
What is continuous deployment?
a) A method for regularly reviewing project progress.
b) An integrated set of practices for deploying software changes into production.
c) A strategy for managing financial resources.
d) A system for evaluating service quality.
Correct Answer: b) An integrated set of practices for deploying software changes into production.
Explanation: Continuous deployment enables efficient and timely delivery of software updates.
Question 34
What is continuous integration/continuous delivery (CI/CD)?
a) A financial management tool for projects.
b) A set of practices for merging code and preparing it for deployment.
c) A method for training employees.
d) A technique for monitoring service performance.
Correct Answer: b) A set of practices for merging code and preparing it for deployment.
Explanation: CI/CD streamlines software development and delivery processes.
Question 35
What is control in the context of risk management?
a) A strategy for evaluating project outcomes.
b) The means of managing risk and ensuring business objectives are achieved.
c) A method for tracking service performance.
d) A tool for managing project budgets.
Correct Answer: b) The means of managing risk and ensuring business objectives are achieved.
Explanation: Control mechanisms are vital for minimizing risks and achieving desired outcomes.
Question 36
What is the definition of cost in project management?
a) The financial investment required for a project.
b) The time taken to complete a project.
c) The resources needed to deliver a service.
d) The total budget allocated for IT services.
Correct Answer: a) The financial investment required for a project.
Explanation: Cost refers to the monetary resources spent on specific activities or resources.
Question 37
What is a cost centre?
a) A project that generates revenue.
b) A business unit or project to which costs are assigned.
c) A method for tracking employee expenses.
d) A financial report for IT services.
Correct Answer: b) A business unit or project to which costs are assigned.
Explanation: Cost centres help organizations track and manage their expenditures.
Question 38
What is a critical success factor (CSF)?
a) A financial metric for evaluating success.
b) A necessary precondition for achieving intended results.
c) A standard for project delivery.
d) A guideline for managing risk.
Correct Answer: b) A necessary precondition for achieving intended results.
Explanation: CSFs are essential elements that organizations must address to be successful.
Question 39
What is culture in an organizational context?
a) A method for evaluating employee performance.
b) A set of shared values and beliefs within an organization.
c) A strategy for project management.
d) A financial planning tool.
Correct Answer: b) A set of shared values and beliefs within an organization.
Explanation: Organizational culture influences behavior and decision-making among employees.
Question 40
What defines a customer in IT service management?
a) A person who uses a service.
b) The role that defines requirements and is responsible for service outcomes.
c) A financial supporter of IT projects.
d) A stakeholder involved in project management.
Correct Answer: b) The role that defines requirements and is responsible for service outcomes.
Explanation: Customers are integral to service delivery and management, shaping the requirements for services.
