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web.groovymark@gmail.com
- November 26, 2024
Question 21
Face-to-face meetings are considered the richest form of communication because they allow for:
- a) Limited engagement
- b) Nonverbal cues and immediate feedback
- c) Only written messages
- d) No personal interaction
Correct Answer: b) Nonverbal cues and immediate feedback
Explanation: Face-to-face interactions facilitate richer communication through body language, tone, and instant feedback.
Question 22
An in-person oral presentation is considered a rich form of communication due to:
- a) Its informal nature
- b) The absence of visual aids
- c) The ability to convey complex information effectively
- d) Solely written content
Correct Answer: c) The ability to convey complex information effectively
Explanation: In-person presentations allow for dynamic interaction and the ability to clarify complex points through verbal and nonverbal cues.
Question 23
Online meetings and video conferences are classified as which type of communication?
- a) Lean
- b) Rich
- c) Leanest
- d) Ineffective
Correct Answer: b) Rich
Explanation: Online meetings/video conferences provide visual and auditory interaction, making them a rich form of communication.
Question 24
Teleconferences and phone calls are considered which type of communication?
- a) Lean
- b) Rich
- c) Ineffective
- d) Nonverbal
Correct Answer: a) Lean
Explanation: Teleconferences and phone calls lack visual elements, making them leaner forms of communication compared to video or face-to-face interactions.
Question 25
Which of the following is the leanest form of communication?
- a) Voice messages
- b) Emails, texts, and social media posts
- c) Face-to-face meetings
- d) In-person presentations
Correct Answer: b) Emails, texts, and social media posts
Explanation: Email, text, and social media posts are typically less interactive and do not allow for immediate feedback, making them the leanest communication forms.
Question 26
Carl Roger’s five rules for active listening include all of the following except:
- a) Listening for message content
- b) Ignoring feelings
- c) Responding to feelings
- d) Paraphrasing and restating
Correct Answer: b) Ignoring feelings
Explanation: Active listening requires acknowledging and responding to feelings, not ignoring them.
Question 27
Supportive communication involves all the following except:
- a) Being problem-oriented
- b) Using evaluative language
- c) Listening actively
- d) Using validating statements
Correct Answer: b) Using evaluative language
Explanation: Supportive communication emphasizes descriptive rather than evaluative language to maintain positive relationships.
Question 28
What distinguishes personal ethics from organizational ethics?
- a) Personal ethics is about individual behavior, while organizational ethics apply to business contexts.
- b) Personal ethics is irrelevant to organizations.
- c) Organizational ethics only apply to financial practices.
- d) Personal ethics is more important than organizational ethics.
Correct Answer: a) Personal ethics is about individual behavior, while organizational ethics apply to business contexts.
Explanation: Personal ethics guide individual behavior, while organizational ethics guide behavior within a business context.
Question 29
Ethics impact outcomes in organizations by:
- a) Reducing employee turnover
- b) Influencing stakeholder trust and organizational reputation
- c) Ensuring compliance with laws only
- d) Promoting competition
Correct Answer: b) Influencing stakeholder trust and organizational reputation
Explanation: Ethical behavior shapes stakeholder perceptions and trust, which can significantly impact an organization's success and reputation.
Question 30
An example of personal ethics is:
- a) Compliance with labor laws
- b) Speaking the truth
- c) Adhering to corporate governance
- d) Ensuring fiscal transparency
Correct Answer: b) Speaking the truth
Explanation: Speaking the truth is a personal ethical consideration, while the others relate to organizational practices.
Question 31
Professional ethics include:
- a) Being punctual
- b) Gossiping about colleagues
- c) Ignoring deadlines
- d) Lacking accountability
Correct Answer: a) Being punctual
Explanation: Professional ethics involve behaviors that promote a positive work environment, such as punctuality, while the others reflect unethical practices.
Question 32
An example of when personal and professional ethics may conflict is:
- a) Adhering to company policies
- b) Following personal beliefs that differ from workplace policies
- c) Participating in team-building activities
- d) Completing job tasks on time
Correct Answer: b) Following personal beliefs that differ from workplace policies
Explanation: Conflicts can arise when personal values clash with organizational policies or expectations.
Question 33
An organization’s ethics tend to start at:
- a) The bottom and bubble up
- b) The top and trickle down
- c) The middle management
- d) The external stakeholders
Correct Answer: b) The top and trickle down
Explanation: Organizational ethics are typically established by top leadership and disseminated throughout the organization.
Question 34
Sharing credit with coworkers and treating subordinates with respect demonstrates which level of organizational ethics?
- a) Low
- b) High
Correct Answer: b) High
Explanation: Sharing credit and respecting subordinates reflect a commitment to ethical practices within the organization.
Question 35
Benefits of having high organizational ethics include:
- a) Decreased employee satisfaction
- b) Improved reputation and trust from stakeholders
- c) Increased turnover rates
- d) Reduced transparency
Correct Answer: b) Improved reputation and trust from stakeholders
Explanation: High organizational ethics enhance reputation, employee satisfaction, and stakeholder trust.
Question 36
Corporate Social Responsibility (CSR) involves:
- a) Actions that primarily benefit the organization
- b) Voluntary actions that benefit society
- c) Strict adherence to profit maximization
- d) Minimizing employee involvement in decision-making
Correct Answer: b) Voluntary actions that benefit society
Explanation: CSR refers to initiatives that organizations voluntarily engage in to benefit society economically, socially, and environmentally.
Question 37
Corporate ethical commitments should align with:
- a) Actual practices to maintain credibility and trust
- b) Only financial goals
- c) Stakeholder demands
- d) External public relations efforts
Correct Answer: a) Actual practices to maintain credibility and trust
Explanation: Alignment between commitments and actual practices is crucial for maintaining organizational credibility and stakeholder trust.
Question 38
An example of greenwashing is:
- a) Implementing sustainable practices
- b) Using misleading images to promote eco-friendly products
- c) Providing transparent environmental reports
- d) Engaging in genuine CSR initiatives
Correct Answer: b) Using misleading images to promote eco-friendly products
Explanation: Greenwashing refers to the deceptive marketing of products as environmentally friendly when they are not.
Question 39
Whistleblowing is exemplified by:
- a) Reporting unethical behavior within an organization
- b) Participating in team-building exercises
- c) Following corporate policies
- d) Enhancing product development processes
Correct Answer: a) Reporting unethical behavior within an organization
Explanation: Whistleblowing involves informing authorities or the public about unethical practices or misconduct within an organization.
Question 40
Functions within different departments of an organization include:
- a) Solely financial management
- b) Recruitment, marketing, and product development
- c) Only operational tasks
- d) Marketing and community engagement only
Correct Answer: b) Recruitment, marketing, and product development
Explanation: Different departments manage various functions, including HR, marketing, R&D, and finance.
